Highest Level of Quality in the Industry
Commitment to Quality
The Phoenix Company is dedicated to providing our customers with the highest level of quality in the industry through our commitment to continuous improvement and our dedicated employees.
Commitment to Customer Satisfaction
Our Quality Policy serves as the foundation of this commitment.
Quality Policy:
- Increased employee knowledge and information through training and tools .
- A commitment to continuously improve efficiency in all areas (lowest manufactured cost possible, faster response, shorter lead-times).
- Customer engagement to optimize communication and improve our services and performance.
- Our commitment to environmental responsibility.
Quality Objectives:
- Nonconformance will be measured in Parts Per Million (PPM) and we will strive for 0 External PPM and continuous improvement in Internal PPM each reporting period.
- Delivery will be measured as a percentage of on-time shipments to customer promise dates and management has established our goal at 100% on time.
- We will choose and monitor our suppliers carefully and our goal is to utilize only those suppliers with a history of superior quality, environmental responsibility, delivery and service.
- We will provide a safe environment for all employees with the goal of zero lost-time accidents through proactive safety strategies and continuous improvement efforts.
- We recognize the value of employee enrichment and we will build and maintain this through a robust organizational training and development program.